CONTACT US

CONTACT US

Last Updated: October 13, 2026

Contact MENALF

We are always happy to hear from you.

At MENALF, we value every customer and are committed to providing helpful and reliable support throughout your shopping experience.

Whether you have questions about our products, your order, shipping information, returns, or any other concerns, our customer support team is here to assist you.

Customer Support

If you need assistance, please contact us through the following email:

Email

[email protected]

Business Information

Brand Name

MENALF

Company Name

HONG KONG QILAI INFORMATION CO., LIMITED

Business Address

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong

Customer Service Hours

Our customer support team is available during normal business hours.

Monday - Friday

9:00 AM - 6:00 PM (GMT+8)

Messages received outside business hours, weekends, or public holidays will be answered as soon as possible.

Response Time

We aim to respond to all customer inquiries within:

1-2 Business Days

During peak shopping periods, holidays, or promotional events, response times may be slightly longer.

We appreciate your patience and understanding.

Order Support

For faster assistance regarding your order, please include the following information:

• Order number
• Full name used during checkout
• Email address used for purchase
• Product name
• Details of your request

Providing complete order information allows our team to locate your order and provide assistance more efficiently.

We Can Help With

Our customer support team can assist with:

Order Questions

• Order confirmation
• Order status
• Payment questions
• Order updates

Shipping Assistance

• Tracking information
• Delivery updates
• Shipping questions
• Address-related concerns

Product Support

• Product information
• Size guidance
• Product availability
• Material questions

Returns & Refunds

• Return requests
• Refund questions
• Exchange assistance
• Product concerns

Before Contacting Us

To help us provide faster assistance, please check:

• Your order confirmation email
• Your tracking information
• Our Shipping Policy
• Our Return & Refund Policy

Many common questions can be answered through our customer service pages.

Customer Satisfaction

At MENALF, we believe every customer deserves a smooth and enjoyable shopping experience.

Your feedback helps us improve our products and services.

If you have suggestions, questions, or concerns, please feel free to contact us anytime.

We are always happy to help.

Contact Information

MENALF Customer Support

Email:

[email protected]

Company:

HONG KONG QILAI INFORMATION CO., LIMITED

Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong

Thank you for choosing MENALF.