PAYMENT POLICY

PAYMENT POLICY

Last Updated: October 13, 2026

At MENALF, we provide secure and convenient payment options to ensure a safe and reliable shopping experience for our customers.

This Payment Policy explains the payment methods we accept, payment processing procedures, and related payment terms for purchases made through:

https://menalf.com/

1. Company Information

This website is operated by:

HONG KONG QILAI INFORMATION CO., LIMITED

Brand:

MENALF

Business Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong

Customer Service Email:

[email protected]

2. Accepted Payment Methods

MENALF accepts secure payment methods including:

• Visa
• Mastercard
• American Express
• PayPal
• Other payment methods displayed during checkout

Available payment options may vary depending on your location and checkout availability.

All payments must be completed successfully before an order can be processed.

3. Payment Security

Your payment security is important to us.

All transactions are processed through secure third-party payment providers that use industry-standard security measures to protect payment information.

MENALF does not:

• Store complete credit card numbers
• Store credit card security codes (CVV)
• Access your full payment credentials

Payment information is handled directly by authorized payment processors according to their security and privacy standards.

4. Payment Authorization

When you place an order with MENALF, you authorize us and our payment providers to verify and process your payment.

Your payment may be subject to:

• Payment authorization checks
• Fraud prevention screening
• Security verification procedures

In some cases, additional information may be requested to confirm payment ownership and prevent unauthorized transactions.

5. Order Confirmation and Payment Processing

After completing checkout, you will receive an order confirmation email.

Please note:

An order confirmation does not guarantee final acceptance of your order.

MENALF reserves the right to review and cancel orders due to:

• Payment authorization failure
• Suspicious transactions
• Incorrect payment information
• Product availability issues
• Suspected fraudulent activity

If an order is cancelled after payment has been completed, a full refund will be issued to the original payment method.

6. Currency

All prices displayed on MENALF.com are shown in:

United States Dollars (USD)

Your payment provider may apply currency conversion rates if you are paying with a currency different from USD.

MENALF is not responsible for exchange rate differences or additional fees charged by banks or payment providers.

7. Credit Card Payments

When paying by credit or debit card, customers may be required to provide:

• Cardholder name
• Card number
• Expiration date
• Security verification information

This information is securely processed through authorized payment providers.

MENALF does not directly collect or store your complete card details.

8. PayPal Payments

Customers may choose PayPal as a payment option during checkout.

When selecting PayPal:

• Payment will be processed through PayPal's secure platform
• Customers may use available PayPal payment methods
• PayPal transactions are subject to PayPal's own terms and policies

MENALF does not have access to your PayPal password or private account information.

9. Failed or Declined Payments

If your payment is declined or unsuccessful:

Please check:

• Card information accuracy
• Billing address details
• Available account balance
• Payment provider restrictions

If the issue continues, please contact your payment provider or try another payment method.

MENALF cannot complete orders until successful payment confirmation is received.

10. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us immediately.

Please provide:

• Order number
• Transaction details
• Payment confirmation

Our team will investigate and assist with resolving any duplicate payment issues.

11. Payment Disputes and Chargebacks

Before initiating a payment dispute or chargeback, customers are encouraged to contact MENALF directly.

Our customer support team will make reasonable efforts to resolve issues related to:

• Order concerns
• Shipping problems
• Product questions
• Refund requests

Contact:

[email protected]

We aim to provide fair solutions and ensure a positive customer experience.

12. Refund Payments

Approved refunds will be returned to the original payment method used during purchase.

Refund processing time:

5-7 business days

after refund approval.

Please note:

Your bank, credit card provider, or PayPal may require additional processing time before funds appear in your account.

13. Fraud Prevention

To protect customers and maintain secure transactions, MENALF monitors orders for suspicious activity.

Orders may be delayed, reviewed, or cancelled if we identify potential risks, including:

• Unauthorized payment attempts
• Incorrect billing information
• Suspicious purchasing patterns
• Payment verification issues

These measures help protect both customers and our business.

14. Contact Information

For payment-related questions, please contact:

MENALF Customer Support

Email:

[email protected]

Company:

HONG KONG QILAI INFORMATION CO., LIMITED

Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong