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RETURN & REFUND POLICY
Last Updated: October 13, 2026
At MENALF, customer satisfaction is our priority.
We want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, we provide a clear return and refund process to help resolve your concerns.
This Return & Refund Policy applies to all purchases made through:
Please carefully review the following policy before requesting a return.
1. Company Information
This website is operated by:
HONG KONG QILAI INFORMATION CO., LIMITED
Brand:
MENALF
Business Address:
Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong
Customer Service Email:
2. Return Eligibility
Customers may request a return within:
30 Days After Receiving Your Order
To be eligible for a return, the following conditions must be met:
✓ The item must be unused
✓ The item must be unworn
✓ The item must be unwashed
✓ The item must be in original condition
✓ Original tags must remain attached (if applicable)
✓ Original packaging should be included
✓ Proof of purchase must be provided
Items that do not meet these requirements may not be accepted.
3. Items That Cannot Be Returned
For hygiene, safety, and product quality reasons, certain items may not be eligible for return.
Non-returnable items include:
- Items that have been worn
- Items that have been washed
- Items damaged through customer use
- Items without original condition
- Items returned after the return period
- Items missing original packaging or tags
- Final sale items (when clearly marked)
If a returned item does not meet our return requirements, MENALF reserves the right to refuse the return.
4. How to Request a Return
Before sending any product back, customers must contact MENALF customer service.
Please email:
with the following information:
- Order number
- Customer name
- Email address used for purchase
- Product name
- Reason for return
- Photos of the product (if applicable)
Our customer service team will review your request and provide return instructions.
Please do not send products back without receiving return approval.
Unauthorized returns may not be processed.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless:
- The product received is defective
- The wrong item was sent
- The product was damaged before arrival
For customer-requested returns, including:
- Wrong size selected
- Change of mind
- Personal preference
- No longer needed
return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service when returning products.
MENALF is not responsible for packages lost during return shipment.
6. Returns for Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within:
7 Days After Delivery
Please provide:
- Order number
- Photos of the received product
- Photos showing the issue
- Description of the problem
After review, MENALF may provide:
- Replacement
- Refund
- Other appropriate solution
depending on the specific situation.
7. Refund Process
Once your returned item has been received and inspected, MENALF will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refund processing will usually begin within 5-7 business days
Please note:
Your bank, credit card company, or PayPal may require additional time to complete the refund.
MENALF does not control the processing time of external financial institutions.
8. Refund Amount
Approved refunds will generally include:
✓ Product purchase price
The following may not be refundable:
- Original shipping fees
- Return shipping costs
- Customs duties or taxes
- Additional fees charged by third parties
9. Partial Refunds
In certain situations, only partial refunds may be issued.
Examples include:
- Products showing signs of use
- Products returned with missing parts
- Products damaged after delivery due to customer handling
The final refund amount will depend on the condition of the returned item.
10. Order Cancellation Policy
Customers may request order cancellation before the order has entered the shipping process.
To request cancellation, contact:
as soon as possible.
Once an order has been shipped, it cannot be cancelled and customers must follow the return process.
11. Exchanges
At this time, MENALF handles exchanges based on product availability.
If you would like to exchange an item, please contact customer service.
Exchange requests depend on:
- Product availability
- Item condition
- Customer request timing
Customers may be required to return the original item before a replacement is shipped.
12. Size Issues
MENALF provides product measurements and sizing information to help customers select the correct size.
Customers are encouraged to review size charts before purchasing.
Returns caused by:
- Incorrect size selection
- Personal fit preference
- Expected style differences
may require customers to cover return shipping costs.
13. Late or Missing Refunds
If you have not received your refund after the expected processing period:
First:
- Check your bank account
- Contact your credit card provider
- Check with PayPal or your payment provider
If you still have not received your refund, please contact:
We will assist you with checking the refund status.
14. Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback, customers are encouraged to contact MENALF directly.
Our customer service team will make reasonable efforts to resolve issues including:
- Delivery problems
- Product concerns
- Refund requests
- Order questions
Customers may contact us at:
We aim to provide fair solutions and maintain a positive shopping experience.
15. Processing Times for Returns
Return processing time may vary depending on:
- Return shipping time
- Product inspection
- Payment provider processing
Customers will receive confirmation once their return has been reviewed.
16. Fraud Prevention
MENALF reserves the right to refuse refunds or returns involving:
- Fraudulent claims
- Repeated unreasonable return requests
- Products intentionally damaged after delivery
- Abuse of return policies
This policy helps protect both customers and our business.
17. Contact Information
For any return or refund questions, please contact:
MENALF Customer Support
Email:
Company:
HONG KONG QILAI INFORMATION CO., LIMITED
Address:
Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong
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