TERMS OF SERVICE

Last Updated: October 13, 2026

Welcome to MENALF.

These Terms of Service ("Terms", "Agreement") govern your access to and use of the MENALF website, including all pages, features, products, services, and transactions made through our online store.

By visiting our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website.

1. Company Information

This website is operated by:

HONG KONG QILAI INFORMATION CO., LIMITED

Brand Name:

MENALF

Business Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong

Customer Service Email:

[email protected]

Website:

https://menalf.com/

Throughout this policy, the terms "MENALF", "we", "us", and "our" refer to HONG KONG QILAI INFORMATION CO., LIMITED.

The terms "customer", "you", and "your" refer to any visitor, user, or purchaser accessing our website.

2. About MENALF

MENALF is a fashion brand dedicated to creating comfortable, elegant, and timeless women's apparel.

Our products include:

• Women's knit tops
• Sweaters
• Hoodies
• Sweatshirts
• Everyday fashion essentials
• Seasonal collections

We focus on combining modern design, comfort, and quality materials to provide customers with versatile clothing suitable for everyday occasions.

3. Website Access and Use

By using MENALF.com, you agree that you will:

• Use this website only for lawful purposes
• Provide accurate and complete information when placing an order
• Protect your account information if you create an account
• Not attempt to damage, disrupt, or interfere with website operations
• Not use our website for fraudulent, illegal, or unauthorized activities

MENALF reserves the right to restrict, suspend, or terminate access to our website if we believe a user has violated these Terms or engaged in harmful activity.

4. Eligibility

By placing an order through MENALF, you confirm that:

• You are legally capable of entering into a purchase agreement
• The information you provide is accurate and complete
• You are authorized to use the selected payment method

Customers under the legal purchasing age in their location should only use this website with permission from a parent or legal guardian.

5. Product Information and Availability

We make every effort to provide accurate product descriptions, images, measurements, colors, and pricing information.

However, please understand that:

• Product colors may appear slightly different depending on your device screen settings
• Minor variations may occur due to manufacturing processes
• Product availability may change without notice

MENALF reserves the right to:

• Update product information
• Correct pricing errors
• Modify product availability
• Discontinue products at any time

We do not guarantee that every product displayed on our website will always be available.

6. Orders and Order Acceptance

When you place an order on MENALF.com, you are submitting a purchase request.

After submitting your order, you will receive an order confirmation email.

Please note:

Receiving an order confirmation does not automatically mean your order has been accepted.

MENALF reserves the right to review and refuse any order before shipment.

Orders may be cancelled or declined due to:

• Payment authorization failure
• Suspected fraudulent activity
• Incorrect pricing information
• Inventory limitations
• Incorrect customer information

If your order is cancelled after payment has been completed, a full refund will be issued to the original payment method.

7. Pricing and Payments

All prices displayed on MENALF.com are listed in United States Dollars (USD) unless otherwise stated.

Prices may change at any time without prior notice.

We accept payment methods including:

• Visa
• Mastercard
• American Express
• PayPal
• Other available secure payment methods displayed at checkout

All payments are processed through secure third-party payment providers.

MENALF does not collect, store, or have access to your complete credit card number or payment security information.

By completing a purchase, you authorize MENALF and our payment providers to process your transaction.

8. Payment Verification and Fraud Prevention

To protect customers and prevent unauthorized transactions, MENALF may perform payment verification checks.

In certain situations, we may request additional information to confirm order authenticity.

Orders identified as potentially fraudulent may be delayed, cancelled, or refunded.

We reserve the right to refuse transactions that appear suspicious or violate payment provider requirements.

9. Shipping and Delivery

MENALF processes orders after payment confirmation.

General processing time:

1-3 business days

Estimated delivery time:

7-15 business days

Delivery times may vary depending on:

• Shipping destination
• Carrier availability
• Weather conditions
• Customs procedures
• Public holidays
• Other circumstances beyond our control

Once an order has shipped, customers will receive tracking information by email when available.

MENALF is not responsible for delays caused by shipping carriers, customs inspections, incorrect addresses, or events outside our reasonable control.

10. Customer Responsibility for Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:

• Full name
• Shipping address
• Apartment/unit number
• Postal code
• Contact information

MENALF is not responsible for delivery failure caused by incorrect or incomplete information provided by customers.

Additional shipping charges may apply if a package must be reshipped due to incorrect customer information.

11. Taxes, Customs, and Import Fees

Customers are responsible for any applicable taxes, customs duties, import fees, or charges required by local authorities.

MENALF does not control customs policies and cannot guarantee that shipments will not experience customs delays.

12. Returns and Refunds

MENALF wants every customer to have a positive shopping experience.

Customers may request returns according to our Return & Refund Policy.

Before returning any item, customers must contact our customer service team for approval and return instructions.

Unauthorized returns may not be accepted.

For detailed return conditions, please review our Return & Refund Policy page.

13. Exchanges

If an exchange option is available, customers must contact MENALF customer support before sending items back.

Exchange availability depends on:

• Product availability
• Item condition
• Customer request timing

14. Intellectual Property Rights

All content available on MENALF.com, including but not limited to:

• MENALF brand name
• Logo
• Website design
• Product images
• Text content
• Graphics
• Marketing materials

is owned by MENALF or used with proper authorization.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

15. Third-Party Services

Our website may use third-party services including:

• Payment processors
• Shipping providers
• Analytics providers
• Marketing platforms

These third parties may collect or process information according to their own privacy policies.

MENALF is not responsible for the practices or policies of external service providers.

16. Website Accuracy and Availability

We attempt to maintain accurate and reliable website information.

However, we do not guarantee that:

• The website will always operate without interruption
• All information will always be error-free
• Website access will always be available

Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MENALF shall not be responsible for:

• Indirect damages
• Loss of profits
• Business interruption
• Website-related losses
• Delays caused by third parties

Our total liability relating to any purchase shall not exceed the amount paid by the customer for that specific order.

18. Force Majeure

MENALF shall not be responsible for failure or delay caused by events beyond our reasonable control, including:

• Natural disasters
• Weather events
• Government actions
• Transportation interruptions
• Labor disputes
• Internet or technology failures

19. Changes to These Terms

MENALF reserves the right to update or modify these Terms at any time.

Changes become effective immediately after being published on this page.

Customers are encouraged to review these Terms periodically.

20. Governing Law

These Terms shall be interpreted and governed according to applicable laws.

Any disputes will be handled through appropriate legal channels based on applicable regulations.

21. Contact Information

If you have questions regarding these Terms, please contact us:

MENALF Customer Support

Email:

[email protected]

Company:

HONG KONG QILAI INFORMATION CO., LIMITED

Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong