FAQ

FAQ

Frequently Asked Questions
Last Updated: October 13, 2026

MENALF FAQ

Welcome to MENALF.

Here you can find answers to common questions about our products, orders, payments, shipping, returns, and customer service.

If you cannot find the answer you are looking for, please contact our customer support team.

Email:

[email protected]

1. About MENALF

What is MENALF?

MENALF is a women's fashion brand focused on creating comfortable, elegant, and versatile everyday clothing.

Our collections include:

• Knit Tops
• Sweaters
• Hoodies
• Sweatshirts
• Women's everyday essentials

We design pieces that combine comfort, quality, and timeless style.

Where is MENALF located?

MENALF is operated by:

HONG KONG QILAI INFORMATION CO., LIMITED

Business Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong

2. Products

How do I choose the right size?

We recommend checking our Size Guide before placing your order.

Each product page provides detailed measurements to help you choose the best fit.

If you need additional sizing advice, please contact our customer support team.

Are product colors exactly the same as shown online?

We make every effort to display product colors accurately.

However, colors may appear slightly different depending on:

• Screen settings
• Device type
• Lighting conditions

Minor color variations are considered normal and are not considered product defects.

What materials are MENALF products made from?

Product materials vary depending on the specific item.

Please check each product description page for detailed fabric information.

3. Orders

How do I place an order?

To place an order:

1. Select your preferred product
2. Choose size and quantity
3. Add the item to your shopping cart
4. Proceed to checkout
5. Enter your shipping and payment information
6. Complete your purchase

After successful payment, you will receive an order confirmation email.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

Email:

[email protected]

Changes or cancellations can only be accepted before your order enters the shipping process.

Once your order has shipped, it cannot be cancelled.

I did not receive my order confirmation email. What should I do?

Please check:

• Spam or junk folders
• Email address entered during checkout
• Email filters

If you still cannot find your confirmation email, contact our support team.

4. Payment

What payment methods do you accept?

MENALF accepts:

• Visa
• Mastercard
• American Express
• PayPal

Available payment methods may vary depending on your location.

Is my payment information secure?

Yes.

Payments are processed through secure payment providers.

MENALF does not store your complete credit card information or payment security details.

Why was my payment declined?

Payment failures may happen due to:

• Incorrect card information
• Bank security restrictions
• Insufficient funds
• Payment provider verification

If your payment is declined, please check your information or try another payment method.

5. Shipping

Where does MENALF ship?

MENALF currently ships to customers worldwide, including the United States.

How long does shipping take?

Estimated delivery:

United States: 7-15 business days

Order processing:

1-3 business days

Please note that delivery times may vary depending on shipping carriers and external circumstances.

How can I track my order?

Once your order has shipped, you will receive tracking information by email.

Tracking updates may take:

24-72 hours

to become available after shipment.

Why has my tracking information not updated?

Sometimes tracking updates may be delayed because of:

• Carrier processing time
• Transportation changes
• Customs procedures

If your tracking has not updated for an extended period, please contact us.

6. Returns & Refunds

What is your return policy?

MENALF accepts returns within:

30 days after receiving your order

Items must be:

• Unworn
• Unused
• Unwashed
• In original condition

Please review our Return & Refund Policy for complete details.

How do I request a return?

Please contact:

[email protected]

Include:

• Order number
• Customer name
• Reason for return
• Photos if necessary

Please wait for return approval before sending items back.

When will I receive my refund?

Once your return has been received and approved:

Refund processing:

5-7 business days

Your bank or payment provider may require additional time.

7. Contact

How can I contact MENALF?

You can contact us at:

Email:

[email protected]

Customer support hours:

Monday - Friday

9:00 AM - 6:00 PM (GMT+8)

We usually respond within:

1-2 business days

MENALF Customer Support

We are committed to providing a smooth and enjoyable shopping experience.

Thank you for choosing MENALF.