SHIPPING POLICY

Last Updated: October 13, 2026

At MENALF, we are committed to providing a reliable and transparent shipping experience for every customer.

This Shipping Policy explains how we process, ship, and deliver orders placed through:

https://menalf.com/

Please review this policy carefully before placing your order.

1. Company Information

This website is operated by:

HONG KONG QILAI INFORMATION CO., LIMITED

Brand:

MENALF

Business Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong

Customer Service Email:

[email protected]

2. Order Processing Time

After your order is successfully placed and payment has been confirmed, MENALF will begin processing your order.

Processing Time:

1-3 Business Days

Processing time includes:

• Order verification
• Product preparation
• Quality inspection
• Packaging preparation
• Shipment arrangement

Please note:

• Processing time does not include delivery time
• Orders placed during weekends or public holidays will begin processing on the next business day
• During peak seasons, promotions, or holidays, processing times may be slightly extended

3. Shipping Destination

MENALF currently ships products to customers worldwide, including customers in the United States.

Our primary market is:

United States

We continue to expand our shipping availability to additional regions.

4. Shipping Methods and Delivery Time

Estimated delivery times:

United States Orders

Estimated Delivery Time: 7-15 Business Days

Including:

• Processing time: 1-3 business days
• Transit time: approximately 5-12 business days

International Orders

Estimated Delivery Time: 10-20 Business Days

Delivery times may vary depending on destination, shipping method, and local conditions.

Please note that delivery estimates are not guaranteed dates.

Actual delivery times may be affected by:

• Shipping carrier operations
• Weather conditions
• Customs inspections
• Public holidays
• Incorrect address information
• Unexpected transportation delays

5. Shipping Confirmation and Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email.

The email may include:

• Order number
• Shipping confirmation
• Tracking number
• Tracking information link

Please allow:

24-72 hours

for tracking information to become available after shipment.

Some carriers may require additional time to update tracking status.

6. Tracking Your Order

Customers can track their order using the tracking information provided by email.

If you have not received tracking information after the expected processing period, please contact our customer support team.

Please include:

• Order number
• Customer name
• Email address used during checkout

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Before completing payment, please verify:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Phone number

MENALF is not responsible for delivery issues caused by:

• Incorrect addresses
• Missing apartment numbers
• Incorrect postal codes
• Customer-entered shipping errors

8. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes can only be made before the order has entered the shipping process.

Once an order has been shipped, we are unable to modify the delivery address.

9. Lost, Delayed, or Missing Packages

MENALF works with reliable shipping partners to deliver your order safely.

However, once a package has been transferred to the shipping carrier, delivery may occasionally be affected by circumstances outside our control.

Examples include:

• Carrier delays
• Weather events
• Customs processing
• Incorrect delivery information
• Package acceptance issues

If your package appears delayed, please first check your tracking information.

If you believe your package is lost, please contact us so we can assist you.

10. Customs, Duties, and Taxes

For international shipments, customs authorities may inspect packages.

Customers may be responsible for:

• Import duties
• Taxes
• Customs fees
• Local charges

These charges are determined by local regulations and are not controlled by MENALF.

MENALF is not responsible for delays caused by customs inspections or clearance procedures.

11. Failed Delivery Attempts

If a carrier attempts delivery and the package cannot be delivered due to customer-related reasons, including:

• Incorrect address
• Customer unavailable
• Refusal to accept package
• Failure to collect package from a pickup location

additional shipping arrangements may be required.

Any additional shipping costs may be the responsibility of the customer.

12. Order Cancellation Before Shipment

Customers may request cancellation before the order has been shipped.

To request cancellation:

Contact:

[email protected]

Please include:

• Order number
• Customer name
• Cancellation request

Once an order has been shipped, cancellation requests cannot be accepted.

13. Damaged Packages

If your order arrives damaged, please contact MENALF customer service within:

7 days after delivery

Please provide:

• Order number
• Photos of damaged packaging
• Photos of damaged products
• Description of the issue

Our team will review the information and provide an appropriate solution.

14. Incorrect or Missing Items

If you receive:

• Incorrect products
• Missing products
• Wrong sizes or items due to our error

please contact us within:

7 days after delivery

Please provide:

• Order number
• Photos of received items
• Details of the issue

MENALF will review and assist with a resolution.

15. Delivery Responsibility

MENALF is responsible for preparing and shipping orders according to customer information provided at checkout.

However, MENALF is not responsible for delays caused by:

• Shipping carriers
• Customs authorities
• Natural disasters
• Government restrictions
• Customer-provided incorrect information

16. Contact Information

If you have questions regarding shipping, please contact:

MENALF Customer Support

Email:

[email protected]

Company:

HONG KONG QILAI INFORMATION CO., LIMITED

Address:

Room 13, 7/F House of Corona,
50 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong